Dkw win Privacy Policy — Our Commitment to Protecting Your Data

Dkw win (referred to herein as "we", "us", or "the platform") is one of Bangladesh's most trusted online betting and gaming platforms. We believe that each user's personal data is a valuable asset, and protecting it is our highest responsibility.

This Privacy Policy describes how dkw win collects your personal data, the purposes for which it is used, who it may be shared with, and how you can maintain control over your own information. This policy forms part of our Terms & Conditions.

By creating an account on dkw win or using the platform, you are considered to have accepted this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team.

Dkw win collects your information through various methods. Below is a detailed breakdown of what data is collected and under what circumstances:

Dkw win uses your data solely for the specific purposes listed below. It is never used for any other purpose:

• Account Management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to process deposits and withdrawals securely.
• Security Assurance: Device and behavioral data are analyzed to detect and prevent fraudulent activity.
• Customer Support: Account history is reviewed to properly address your queries and complaints.
• Service Improvement: Analyzed anonymously to improve the user experience.
• Legal Compliance: Information required to meet regulatory obligations is retained accordingly.
• Promotional Communications: With your consent, we may send you messages about offers and bonuses.

Dkw win never sells your data to advertising companies or uses it for third-party marketing. For any questions about how your data is being used, please reach out to our support team.

Dkw win does not generally share your personal information with third parties. However, limited sharing may be necessary in the specific circumstances outlined below:

• Payment Providers: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or bank transfer.
• Game Software Providers: Licensed game providers may receive limited session data for the purpose of verifying outcomes.
• Technology Partners: Technology service providers operating the platform may access limited data under strict confidentiality agreements.
• Legal Authorities: We may be required to disclose data in response to court orders, lawful requests from investigative authorities, or applicable legal obligations.
• Business Transfer: In the event of a company merger or sale, your data may be transferred. You will be notified in advance should this occur.

Dkw win uses industry-leading security technology to protect your data. Our security layers include:

• 256-bit SSL Encryption: All communications across the website and app take place through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account at login.
• Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
• Regular Security Audits: Systems are regularly tested by third-party experts.
• Staff Training: All staff who handle data are trained in privacy practices.
• Data Backup: Data is securely backed up to prevent loss in the event of any technical issues.

That said, no digital system can be guaranteed 100% secure. In the event of a data breach, we will notify affected users within the timeframe required by law and take all necessary steps.

The dkw win website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference, regional settings, and similar configurations.
• Analytics Cookies: Anonymous data is collected to understand which parts of the website are most used.
• Marketing Cookies: Helps show you promotions relevant to your interests. You can turn this off at any time.

You can block or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

As a dkw win user, you have the following rights over your own information:

To exercise any of the rights listed above support@dkwwin.betSend us an email and we will do our best to respond within 30 business days.

Dkw win does not retain your data any longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For the duration your account is active and a minimum of 5 years after closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: To meet regulatory requirements for up to 5 years after account closure.
• Game & Bet History: For the duration your account is active, plus an additional 2 years for dispute resolution.
• Communication Logs: Support chat and email records are retained for up to 12 months.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.

Once the designated retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual. Legal obligations may require data to be retained beyond the standard period.

Dkw win is strictly for adults. No one under the age of 18 is permitted to use this platform. We do not knowingly collect any personal information from minors.

Age verification is carried out at the point of registration. If we discover that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor is using this platform, please contact us immediately. We will investigate the matter with the utmost seriousness.

Dkw win reserves the right to update this Privacy Policy when necessary. You will be notified based on the nature and significance of any changes:

• Minor Changes: A notice will be posted on the website and the "Last Updated" date at the top of the page will be revised.
• Major Changes: Notifications will be sent directly to your registered email address or mobile number.
• Material Changes: Consent will be requested at login, and your account will not be active without it.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@dkwwin.bet
• Live Chat: Available on the website 24/7.
• Response Time: Typically within 24–48 hours.

When submitting a request, please include your account ID, the subject of your request, and a detailed description. This helps us resolve it quickly and effectively. We treat every privacy-related request with the highest priority.